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Who Will Profit From AI Agents and Voice Agents? Tom Arbuthnot’s Talk at Ribbon INSIGHTS London

Recorded live at Ribbon INSIGHTS London, Tom Arbuthnot presented on who stands to profit from AI agents, with a focus on voice agents, contact centres, and the telecom operator opportunity.

What Sets Cisco Apart in Microsoft Teams and The Intelligent Workplace with Cisco’s Pratik Chanda

Pratik Chanda, WW Partner Sales Lead - Devices at Cisco, on Cisco's growth to almost a billion dollars in devices revenue, the intelligent workplace stack, Teams Pro Portal and Control Hub management, and Cisco's open platform approach for Microsoft Teams Rooms.

Unified Call Quality Monitoring - Microsoft Teams, Webex, Zoom and Operator - Pure IP Observability

Diana Florea, Director of Product Management at Pure IP, introduces Pure IP Observability, a self-service platform providing end-to-end call quality visibility across UCaaS platforms and PSTN networks.

Securing Your Organisation for Microsoft 365 Copilot: Governance, Purview and DLP

Nikki Chapple, Principal Cloud Architect at CloudWay, and Microsoft MVP, and Al Eardley, Architect in the Innovation Hub at Microsoft, discuss how to secure and govern your data ahead of deploying Microsoft 365 Copilot.

Neat Pad Gen 2 and Neat Pad Pro Explained with Microsoft MVP Graham Walsh

Graham Walsh walks Tom Arbuthnot through the new Neat Pad Generation 2 and Neat Pad Pro: MDEP from the factory, mic mixing on the Pro, digital signage on Teams panels, Gen 2-only compatibility, and what's in the box.

Chandra Chivukula, VP Engineering, Microsoft, On Microsoft Teams as an Agentic Platform

Chandra Chivukula, VP Engineering for Microsoft Teams, on Teams as a platform for humans and agents - Microsoft Scout, Facilitator, Channel Agent, Copilot in group chats, coding agents in his own team, and why channels beat group chats once AI is in the loop.

The new Copilot super app explained, credits switch on for Copilot Business, ACS retires

Microsoft's new Copilot with Home, Code and Autopilot, and what it means for licensing and admin settings. Plus usage-based billing on by default for Copilot Business, Opus 5.5 and GPT-6 Sol in Copilot, and Azure Communication Services retiring as a standalone offering.

The New Copilot Explained: Home, Code and Autopilot, and what it means for Microsoft 365 admins

Microsoft announced "the new Copilot" on 25 September: one app, three tabs, Home, Code and Autopilot, and more clarity on the pricing model. Jared Spataro's post on the Official Microsoft Blog, Introducing the new Copilot with Home, Code and Autopilot, landed on Friday morning after a

MAXHUB full Microsoft Teams Rooms Portfolio Explained

Henry Wang, Pre-sales Engineer at MAXHUB, gives a comprehensive overview of MAXHUB's full Microsoft Teams Rooms portfolio, covering video bars, boards, displays, and management tools.

Microsoft 365 Data Residency Switch, Copilot Cost Controls, EWS Cutoff & More: Top Enterprise Changes

Tom Arbuthnot and Rolf Tröndle (Change Cockpit) on September's Microsoft 365 enterprise changes: the new in-country data residency switch, Copilot credit spending controls, Fable 5.1 in Cowork, the EWS switch-off, passkeys as a first MFA method and a run of Teams changes.

How To Troubleshoot Microsoft Teams with Call Quality Dashboard (CQD), Hands-on with Microsoft

Victor Guzman and Siunie Sutjahjo from Microsoft on troubleshooting Teams call quality with CQD: the seven-step Get to Green checklist, the QER 5.3 Power BI reports to start with, and how to read transport, VPN, weekly metrics and per-user data.

First Look at the New Jabra Reach, alongside PanaCast 55 VBS and PanaCast SpeakerMic

At Jabra's London event, Alex demonstrates meeting solutions for medium and large rooms, alongside the newly announced Jabra Reach — single-cable USB-C connectivity over HDBaseT, extending up to 100 metres.

Build apps in Cowork, Astra and Fable costs, Teams call queues get AI recaps

Microsoft is bringing app building to Copilot Cowork and Copilot Studio, with consumption billing on both the building and the running. Plus GPT-6 Astra and Claude Fable 5.1 costs compared, Cowork credit controls, and AI recaps for Teams call queues.

Microsoft Teams Voice Agents and Unify Integration, What is Possible?

Gidi Adlersberg, Voca CIC Business Line Manager at AudioCodes, on the new Microsoft Teams Voice Agent Certification Program - what Teams Phone Agent does in the box, what the Unify integration model rests on, and where certified partners extend it.