Beyond Compliance: AI-Powered Call Recording Insights for Microsoft Teams

Guy Yaffe, VP, Productivity Applications Business Line Manager, AudioCodes, and David Renfree, Manager of UC Sales Specialists, Colt Technology Services, explore how call recording for Microsoft Teams has evolved beyond compliance into a source of AI-driven business intelligence.

• How AudioCodes Interaction Insights uses AI to screen 100% of calls for compliance breaches automatically

• The Colt and AudioCodes partnership delivering Microsoft Teams voice services across 21+ countries

• Real-world use cases beyond compliance, including brand protection and IT service desk monitoring

• Data sovereignty options, including on-premises storage and bring-your-own cloud

• Predictable pricing with unlimited recording, retention, and AI tokens

• The future vision: conversational AI that lets managers interrogate their call recording database

Thanks to AudioCodes for their continued support of Empowering.Cloud.