Microsoft Teams Phone Agent, New AI Models and Key M365 Updates with Tom Arbuthnot & Rolf Tröendle

Microsoft MVPs Tom Arbuthnot, Co-Founder of Empowering.Cloud and Rolf Troendle, Founder of ChangeCockpit, walk through the Microsoft 365 updates with the biggest enterprise impact this month.

- Teams Phone Agent is now generally available, adding an AI receptionist in front of auto attendants and call queues. It uses usage-based billing and falls back to the standard auto attendant if credits run out, so configure that properly first. MC1482800

- GPT-6.1 Sol and Claude Sonnet 5.5 are rolling out across Copilot experiences, with usage caps on the core licence and OpenAI now needing to be enabled as a subprocessor. MC1483844

- Copilot is now personalised with work data, with chat history and work insights controllable per user or by admins. MC1492154

- Auto-expanding archive capacity rises from 1.5 TB to 3 TB for eligible licences, including Purview Suite or Defender Suite alongside E3. MC1472592

- The Queues app in Teams Premium gains shared call history, resolution tracking and automatic call recording with AI recaps, plus a 20-seat, 90-day Teams Premium trial. MC1471792

- Conditional access policies are now enforced on attachments in Outlook on the web and new Outlook. MC1472591

- Excel Canvases let Copilot turn a sheet into visual reports using natural language, arriving in standard release by the end of October. MC1485411

- Hero link sharing is now rolling out in SharePoint, giving one link per file or folder and an in-product walkthrough for users. MC1454378

- Microsoft Defender for Office 365 now checks QR codes shared in Microsoft Teams and warns users about suspicious URLs. MC1490905

- The new SharePoint experience is arriving in the iOS and Android mobile app by mid-October. MC1480870

- Security Copilot is now included in Microsoft 365 E5 and E7, with 400 Security Compute Units per 1,000 licensed users. MC1478465