Teams Insider

The Microsoft Teams Insider podcast: Tom Arbuthnot in conversation with Microsoft product leads, enterprise service owners and industry experts on Teams, Microsoft 365, Copilot, meeting rooms and voice. Every episode with video, audio and AI-summarised key insights.

Listen to Teams Insider

Weekly conversations with Microsoft product leads, enterprise service owners and industry experts. Every episode below has video, audio and AI-summarised key insights.

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Tristan Gayford, Microsoft Teams Product Manager at EY on Teams, UC and AI Journey

Tristan Gayford, Microsoft Teams Product Manager at EY, on running Teams for 400,000+ people across 100+ countries, governing Copilot transcription across regulatory regimes, and why consumption-based AI costs have to be owned by the business rather than IT.

What Sets Cisco Apart in Microsoft Teams and The Intelligent Workplace with Cisco’s Pratik Chanda

Pratik Chanda, WW Partner Sales Lead - Devices at Cisco, on Cisco's growth to almost a billion dollars in devices revenue, the intelligent workplace stack, Teams Pro Portal and Control Hub management, and Cisco's open platform approach for Microsoft Teams Rooms.

Chandra Chivukula, VP Engineering, Microsoft, On Microsoft Teams as an Agentic Platform

Chandra Chivukula, VP Engineering for Microsoft Teams, on Teams as a platform for humans and agents - Microsoft Scout, Facilitator, Channel Agent, Copilot in group chats, coding agents in his own team, and why channels beat group chats once AI is in the loop.

How To Troubleshoot Microsoft Teams with Call Quality Dashboard (CQD), Hands-on with Microsoft

Victor Guzman and Siunie Sutjahjo from Microsoft on troubleshooting Teams call quality with CQD: the seven-step Get to Green checklist, the QER 5.3 Power BI reports to start with, and how to read transport, VPN, weekly metrics and per-user data.

Microsoft Teams Voice Agents and Unify Integration, What is Possible?

Gidi Adlersberg, Voca CIC Business Line Manager at AudioCodes, on the new Microsoft Teams Voice Agent Certification Program - what Teams Phone Agent does in the box, what the Unify integration model rests on, and where certified partners extend it.

Voice AI From POC to Production - The Key Lessons - Chris Bailey, Maersk

Chris Bailey leads voice and contact centre infrastructure engineering at shipping giant Maersk, where his team has spent the past year moving voice AI from proof of concept into live production.

Mahendra Sekaran, Microsoft CVP, on AI Transformation, Copilot, Work IQ, and Multi-Model Agentic AI

Mahendra Sekaran, Corporate Vice President for M365 Core communications and collaboration at Microsoft, returns to give an engineering-side view of how AI is reshaping planning, development and the comms stack.