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Teams Insider

The Microsoft Teams Insider podcast: Tom Arbuthnot in conversation with Microsoft product leads, enterprise service owners and industry experts on Teams, Microsoft 365, Copilot, meeting rooms and voice. Every episode with video, audio and AI-summarised key insights.

Voice AI From POC to Production - The Key Lessons - Chris Bailey, Maersk

Voice AI From POC to Production - The Key Lessons - Chris Bailey, Maersk

Chris Bailey leads voice and contact centre infrastructure engineering at shipping giant Maersk, where his team has spent the past year moving voice AI from proof of concept into live production. He talks through vendor assessment, PSTN and SIP integration models, hidden costs, and why an outbound f

Mahendra Sekaran, Microsoft CVP, on AI Transformation, Copilot, Work IQ, and Multi-Model Agentic AI

Mahendra Sekaran, Microsoft CVP, on AI Transformation, Copilot, Work IQ, and Multi-Model Agentic AI

Mahendra Sekaran, Corporate Vice President for M365 Core communications and collaboration at Microsoft, returns to give an engineering-side view of how AI is reshaping planning, development and the comms stack. He covers agentic development loops across the IC3 code base, the role of Work IQ as the

Beyond the Licence: Lessons from a Global Microsoft E7 Transformation and AI adoption

Beyond the Licence: Lessons from a Global Microsoft E7 Transformation and AI adoption

Ally Ward, Microsoft lead at global law firm Norton Rose Fulbright, and Kevin Spence, her technical lead across the M365 platform, walk through the firm's move of 2,500 of 8,000 users from E5 to E7. They cover the licensing mechanics and grace-period pressure, the gaps in Agent 365, Entra Suite as a

How Pure IP Is Transforming Voice With AI and the Intelligent SIP Edge

How Pure IP Is Transforming Voice With AI and the Intelligent SIP Edge

Adnon Dow, Chief Strategy and Product Officer at Pure IP and formerly of Bandwidth, Cisco and Motorola, sets out how the carrier is moving from transport-only SIP trunking to an "intelligent SIP edge" that enriches calls in the network. The conversation covers the three layers where AI lands in a vo

Microsoft Teams Phone: Recent New Features and What's Coming with Emily Kirby, Microsoft

Microsoft Teams Phone: Recent New Features and What's Coming with Emily Kirby, Microsoft

Emily Kirby, Senior Product Manager on the Microsoft Teams Calling team, now owns the core calling space including multi-line, emergency calling and SBA. She walks through what shipped over the last engineering semester, the AI investments landing in Teams Phone, and where the calling team is puttin

Javed Khan, CEO of Neat, on the Future of Meeting Rooms and New Capabilities with On-Device AI

Javed Khan, CEO of Neat, on the Future of Meeting Rooms and New Capabilities with On-Device AI

Javed Khan, four months into the CEO role at Neat and previously head of Cisco's collaboration business and a stint at autonomous driving software firm Aptiv, sets out his view on where meeting room technology goes next. The conversation covers on-device AI and edge compute, room management via Neat

Understanding Agent 365 Hands On: Managing and Securing AI Agents with Microsoft's Graham Hosking

Understanding Agent 365 Hands On: Managing and Securing AI Agents with Microsoft's Graham Hosking

Graham Hosking, Senior AI Solutions Engineer at Microsoft looking after software developers and ISVs across Europe, takes a demo-led walk through Agent 365 — how it registers, observes and secures agents built in Microsoft platforms, in pro-code frameworks like LangChain, and on Amazon, Google, Data