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Teams Insider

The Microsoft Teams Insider podcast: Tom Arbuthnot in conversation with Microsoft product leads, enterprise service owners and industry experts on Teams, Microsoft 365, Copilot, meeting rooms and voice. Every episode with video, audio and AI-summarised key insights.

Telcos Moving Into AI With Microsoft Teams and Copilot With Rick Garcia

Telcos Moving Into AI With Microsoft Teams and Copilot With Rick Garcia

Rick Garcia, EVP of Product and Marketing at Momentum, explains how a telco with 7,000+ mid-market and enterprise customers is building an AI practice on top of its Teams Phone and connectivity business. He covers packaging repeatable workflows such as missed-call-to-SMS, borrowing ideas from n8n an

Microsoft Teams and AI Powered Workplace, Perspective From Ignite 2025

Microsoft Teams and AI Powered Workplace, Perspective From Ignite 2025

Recorded live on day two of Ignite 2025, Ilya Bukshteyn, CVP for Teams calling, devices and premium experiences, and Irena Andonova, who leads the Teams devices product team, walk through Microsoft's "secure, simple, smart" framing for Teams. The conversation covers new messaging security controls,

Unifying UCaaS and CCaaS: Teams Phone Extensibility, Unify and Dynamics 365 Contact Center

Unifying UCaaS and CCaaS: Teams Phone Extensibility, Unify and Dynamics 365 Contact Center

Sean Gilmour, Principal Product Manager Lead for Advanced Calling in Microsoft Teams, and Pratichi Dash, Product Manager for Dynamics 365 Contact Center Voice and Conversational AI, unpack what Teams Phone Extensibility (TPE) and the Unify certification actually are and how they differ. They cover D

Microsoft 365 Copilot Chat, New Features, Business Value and How to Drive Adoption

Microsoft 365 Copilot Chat, New Features, Business Value and How to Drive Adoption

Gareth Bleasdale, Senior GTM Manager for Modern Work and AI at Microsoft, has moved from Teams telephony and rooms to a full-time focus on driving adoption of the Microsoft 365 Copilot Chat entitlement that comes free with Entra accounts. He and Tom Arbuthnot cover what is actually in the free tier,

Making Microsoft Teams Great on Mac, iPad and iPhone with Microsoft Engineering

Making Microsoft Teams Great on Mac, iPad and iPhone with Microsoft Engineering

Hari Krishna Reddy Juturu and Avinash Prasad lead the Microsoft engineering teams behind the Teams desktop clients and the iOS/Android mobile clients respectively. They cover which Mac and iPad experiences justify diverging from Windows, how day-zero readiness for new Apple OS releases is achieved,

The Importance of Standardisation: Rolling out Microsoft Teams Rooms to 450 Rooms Globally

The Importance of Standardisation: Rolling out Microsoft Teams Rooms to 450 Rooms Globally

Andrew Liptrot leads AV and workplace technology as a service owner and product lead at Haleon, the global consumer healthcare company with more than 24,000 employees across over 100 markets. He explains how a 450-room global estate is moving off legacy on-premises video and CVI onto Microsoft Teams

The Future of Meeting Rooms — with Tormod Ree, Chief Product and Engineering Officer at Neat

The Future of Meeting Rooms — with Tormod Ree, Chief Product and Engineering Officer at Neat

Tormod Ree, Chief Product and Engineering Officer at Neat, sets out where he believes meeting room technology is heading, from device-side AI media processing to multi-device room architectures. He also explains why Neat signed up as an early OEM partner for Microsoft's Devices Ecosystem Platform (M