Teams Insider

The Microsoft Teams Insider podcast: Tom Arbuthnot in conversation with Microsoft product leads, enterprise service owners and industry experts on Teams, Microsoft 365, Copilot, meeting rooms and voice. Every episode with video, audio and AI-summarised key insights.

Listen to Teams Insider

Weekly conversations with Microsoft product leads, enterprise service owners and industry experts. Every episode below has video, audio and AI-summarised key insights.

Apple Podcasts Spotify YouTube RSS

Scaling Microsoft Copilot Adoption 22,000 Diverse Users at Centrica

Bill Compton, Head of Digital Adoption at Centrica, has spent nearly 30 years at the energy group and now runs adoption for a 22,000-strong workforce split roughly evenly between knowledge workers, call centre agents and field engineers.

Copilot and Agent Adoption in the Big Four Professional Services Firms

Mo Khalifa, an AI Workforce Specialist at Microsoft covering the Big Four professional services firms, returns to the podcast after a spell at HP Poly and a previous stint in the Teams Rooms business.

From PBX to Microsoft Teams and Voca Contact Centre at the Chartered Institute of Housing

Richard Sewell, IT Manager at the Chartered Institute of Housing, walks through a decade of telephony change at a 100-user membership body — ISDN30 PBX, hosted VoIP handsets, a third-party UCaaS soft client, and finally Teams Phone with direct routing and AudioCodes Voca for contact centre.