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Microsoft Teams Queues App Explained — Shared Call History, Copilot, and What's Next

Microsoft Teams Queues App Explained — Shared Call History, Copilot, and What's Next

Sean Gilmour, Principal Lead PM for Advanced Calling Experience at Microsoft, owns call queues, auto attendants, the Queues app and the client side of Teams Phone Extensibility.

Inside Novo Nordisk's Microsoft Teams Rooms Journey — Thousands of Rooms and Counting

Inside Novo Nordisk's Microsoft Teams Rooms Journey — Thousands of Rooms and Counting

Christopher Amdi Mark is Senior IT Architect at Novo Nordisk, where he sets global standards for unified communications and meeting rooms across a 72,000-employee pharmaceutical business.

Enterprise Voice Infrastructure Options On-Prem. Private Cloud and Cloud-Native with Ribbon and AWS

Enterprise Voice Infrastructure Options On-Prem. Private Cloud and Cloud-Native with Ribbon and AWS

Gordon Eddy, VP of Product Management at Ribbon Communications, discusses the evolution of enterprise voice infrastructure—from on-prem appliances to cloud-native, public cloud deployments—and Ribbon's new strategic collaboration with AWS.

Explaining Microsoft Work IQ, Agent Types and the Road to the Frontier Firm in Microsoft 365 Copilot

Explaining Microsoft Work IQ, Agent Types and the Road to the Frontier Firm in Microsoft 365 Copilot

Alev Tamer and Chris Wheeler, both Copilot specialists at Microsoft, unpack what sits behind the current agent terminology — the spectrum from declarative agents to Copilot Studio and pro-code builds in AI Foundry, the frontier firm maturity model, and how Work IQ grounds responses in…

How to RFP for Global Microsoft Teams Migration and Managed Services

How to RFP for Global Microsoft Teams Migration and Managed Services

Chris Styczynski owns unified communications and collaboration at global law firm Clifford Chance, covering email, telephony, Teams and meeting rooms for around 8,000 users across 20-plus countries.