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Product Briefing

Enterprise Voice Infrastructure Options On-Prem. Private Cloud and Cloud-Native with Ribbon and AWS

Gordon Eddy, VP of Product Management at Ribbon Communications, discusses the evolution of enterprise voice infrastructure—from on-prem appliances to cloud-native, public cloud deployments—and Ribbon's new strategic collaboration with AWS.

Enterprise Voice Infrastructure Options On-Prem. Private Cloud and Cloud-Native with Ribbon and AWS

Gordon Eddy, VP of Product Management at Ribbon Communications, talks to Tom Arbuthnot about how enterprise voice infrastructure has moved from on-prem SBCs to virtualised and fully containerised cloud-native deployments. He covers Ribbon's new strategic collaboration agreement with AWS, hybrid deployment patterns, and the Acumen automation platform spanning DevOps, AIOps and security ops.

Gordon Eddy, VP of Product Management at Ribbon Communications, discusses the evolution of enterprise voice infrastructure—from on-prem appliances to cloud-native, public cloud deployments—and Ribbon's new strategic collaboration with AWS.

• Lessons from Ribbon's 25-year journey from on-prem SBCs to virtualised and fully containerised cloud-native solutions

• The new AWS strategic collaboration agreement and what it means for deployment optimisation, and customer engagement

• How enterprises are navigating hybrid deployments across private data centres and public cloud and the benefits of cloud

• Acumen: Ribbon's intelligent automation platform spanning DevOps, AIOps, and security ops

• Getting started with voice in AWS and leveraging existing cloud infrastructure and CI/CD practices

Chapters

  • 0:25 Introductions and Gordon's role at Ribbon
  • 1:45 25 years of evolution: appliance, virtual, cloud-native
  • What large enterprises are choosing today
  • 3:19 Why on-prem edge devices still matter
  • 5:04 Service providers versus enterprises on public cloud
  • 5:43 The AWS strategic collaboration agreement
  • 7:22 Acumen: DevOps, AIOps and security ops
  • 9:00 Automation across hybrid deployment styles
  • Security ops and the in-house skills gap
  • 11:10 Getting started with voice in AWS
  • 12:30 Where to find out more

Key insights

  • Ribbon has provided secure voice communication solutions for over 25 years, virtualising its products more than a decade ago.
  • Ribbon's cloud-native editions are fully containerised and built on a microservice architecture, introduced over the past couple of years.
  • Ribbon's fixed and variable resource cloud-native solutions became available in AWS last autumn.
  • The recently announced AWS strategic collaboration agreement covers co-selling plus technical optimisation using AWS deployment and AIOps tooling.
  • Enterprises are moving voice to public cloud to avoid silos, having already placed other workloads there; service providers are slower and want in-house control.
  • Large enterprises still need on-prem edge devices with legacy interfaces, so hybrid deployments remain common.
  • Acumen spans DevOps (upgrades, lifecycle, test automation), AIOps (analytics, troubleshooting, predictive maintenance) and security ops (risk assessment, mitigation, control).
  • Acumen automation can be used with appliance and virtual deployments, not only cloud-native ones.

Insights summarised by AI from the episode transcript, reviewed by the Empowering.Cloud team.

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