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Enterprise Voice Infrastructure Options On-Prem. Private Cloud and Cloud-Native with Ribbon and AWS

Enterprise Voice Infrastructure Options On-Prem. Private Cloud and Cloud-Native with Ribbon and AWS

Gordon Eddy, VP of Product Management at Ribbon Communications, discusses the evolution of enterprise voice infrastructure—from on-prem appliances to cloud-native, public cloud deployments—and Ribbon's new strategic collaboration with AWS.

Explaining Microsoft Work IQ, Agent Types and the Road to the Frontier Firm in Microsoft 365 Copilot

Explaining Microsoft Work IQ, Agent Types and the Road to the Frontier Firm in Microsoft 365 Copilot

Alev Tamer and Chris Wheeler, both Copilot specialists at Microsoft, unpack what sits behind the current agent terminology — the spectrum from declarative agents to Copilot Studio and pro-code builds in AI Foundry, the frontier firm maturity model, and how Work IQ grounds responses in…

How to RFP for Global Microsoft Teams Migration and Managed Services

How to RFP for Global Microsoft Teams Migration and Managed Services

Chris Styczynski owns unified communications and collaboration at global law firm Clifford Chance, covering email, telephony, Teams and meeting rooms for around 8,000 users across 20-plus countries.

Microsoft 365 AI Workplace Update March 2026

Microsoft 365 AI Workplace Update March 2026

MVP Tom Arbuthnot shares all the latest Microsoft Teams and Copilot news and announcements in less than 15 minutes for March 2026.

CTO of LabourNet on Microsoft Teams Phone and Contact Centre with a Dispersed National Workforce

CTO of LabourNet on Microsoft Teams Phone and Contact Centre with a Dispersed National Workforce

Mike Love, CTO at LabourNet — a South African HR, payroll and legislative compliance firm operating from major cities down to remote regional offices — explains why the business standardised on Microsoft Teams Phone and added Landis Contact Centre for availability-based routing.