4 Ways to Improve Customer Experience With Landis Contact Center for Microsoft Teams

Preston Martin, Account Executive, and Paul Martin, Account Executive, at Landis Technologies share four practical ways the Landis Contact Center for Microsoft Teams improves customer experience, with all features available and proven today.

• Abandoned call recovery and proactive callbacks: automated alerts via adaptive cards in Microsoft Teams channels let agents call back customers who hung up, turning negative experiences into positive ones

• Live agent assist with AI: real-time transcript analysis surfaces relevant documentation, checklists, and call summaries directly to agents, helping newer staff perform like experienced professionals

• Intelligent call routing: AI-powered IVR replaces rigid menu trees, understanding natural language to route callers to the right team instantly, with CRM integrations for personalised experiences

• AI-powered chat channels: Copilot Studio chatbots across web, WhatsApp, and more handle queries intelligently and escalate seamlessly to human agents with full conversation context All features are baked into the Landis platform with fully functional trials available and deployments possible in as little as 48 hours.