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Tom Arbuthnot

Microsoft MVP and founder of Empowering.Cloud and ChangePilot. Host of the Teams Insider podcast and author of the M365 Perspective newsletter, covering Microsoft 365, Teams and Copilot for enterprise service owners.

Unifying UCaaS and CCaaS: Teams Phone Extensibility, Unify and Dynamics 365 Contact Center

Unifying UCaaS and CCaaS: Teams Phone Extensibility, Unify and Dynamics 365 Contact Center

Sean Gilmour, Principal Product Manager Lead for Advanced Calling in Microsoft Teams, and Pratichi Dash, Product Manager for Dynamics 365 Contact Center Voice and Conversational AI, unpack what Teams Phone Extensibility (TPE) and the Unify certification actually are and how they differ.

Microsoft 365 Copilot Agents, Features and Control - Deep Dive with Rolf Tröndle

Microsoft 365 Copilot Agents, Features and Control - Deep Dive with Rolf Tröndle

Rolf Tröndle walks through what’s new with Microsoft 365 Copilot, taking us from Wave 0 to Wave 2, then demos the built‑in agents and the controls you need to run them safely.

Contact Center Options for Microsoft Teams - Native vs Connect vs Extend vs Unify

Contact Center Options for Microsoft Teams - Native vs Connect vs Extend vs Unify

Alistair Pidd, Professional Services Director, at Pure-IP discusses contact center strategies for Microsoft Teams

Microsoft 365 Copilot Chat, New Features, Business Value and How to Drive Adoption

Microsoft 365 Copilot Chat, New Features, Business Value and How to Drive Adoption

Gareth Bleasdale, Senior GTM Manager for Modern Work and AI at Microsoft, has moved from Teams telephony and rooms to a full-time focus on driving adoption of the Microsoft 365 Copilot Chat entitlement that comes free with Entra accounts.

Microsoft Teams Monthly Update November 2025

Microsoft Teams Monthly Update November 2025

Microsoft MVP Rolf Tröndle gives a comprehensive walkthrough of the news from Microsoft Ignite 2025.

Customer and Agent Assist AI Demos in Landis Teams Contact Center and Attendant Console

Customer and Agent Assist AI Demos in Landis Teams Contact Center and Attendant Console

Preston Martin and Shannon Martin, Account Executives at Landis, demo practical AI for their Microsoft Teams Contact Centres and Attendant Console