Skip to content

Empowering.Cloud

Sign in Join free

Tom Arbuthnot

Microsoft MVP and founder of Empowering.Cloud and ChangePilot. Host of the Teams Insider podcast and author of the M365 Perspective newsletter, covering Microsoft 365, Teams and Copilot for enterprise service owners.

AI enabling real-time communications with Adam Jacobs, IC3 Principal Program Manager at Microsoft

AI enabling real-time communications with Adam Jacobs, IC3 Principal Program Manager at Microsoft

Adam Jacobs is a Principal Program Manager in Microsoft's IC3 team, the real-time communications platform behind Teams, having previously been an IT Director in UK financial services and spent a decade at Polycom.

Scaling Microsoft Teams Phone and Teams Rooms at BAE Systems with Andrew Wigmore

Scaling Microsoft Teams Phone and Teams Rooms at BAE Systems with Andrew Wigmore

Andrew Wigmore is Teams Product Owner at defence contractor BAE Systems, where he has spent almost 40 years, moving from flight control software for Typhoon to owning all things Teams.

Microsoft 365 AI Workplace Update February 2026

Microsoft 365 AI Workplace Update February 2026

MVP Tom Arbuthnot shares all the latest Microsoft Teams and Copilot news and announcements in less than 15 minutes for February 2026.

Inside Microsoft’s IC3 and the future of AI Communications with Microsoft CVP Mahendra Sekaran

Inside Microsoft’s IC3 and the future of AI Communications with Microsoft CVP Mahendra Sekaran

Mahendra Sekaran is the Microsoft CVP responsible for product management and data science across IC3 (Intelligent Conversations and Communication Cloud), the media, messaging, calling and PSTN platform beneath Teams, Dynamics and Copilot.

Real AI Use Cases in the Contact Centre with Luware Nimbus - Costs, Risks and Benefits

Real AI Use Cases in the Contact Centre with Luware Nimbus - Costs, Risks and Benefits

Marcel Gaufroid, Head of Sales – EU, at Luware shares a practical, step-by-step approach to implementing AI in the contact centre using Luware Nimbus, drawn from real-world experience with over a thousand customers.