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Teams Insider

The Microsoft Teams Insider podcast: Tom Arbuthnot in conversation with Microsoft product leads, enterprise service owners and industry experts on Teams, Microsoft 365, Copilot, meeting rooms and voice. Every episode with video, audio and AI-summarised key insights.

Microsoft 365 Copilot Cowork Explained with Bas Brekelmans, Software Engineer at Microsoft

Microsoft 365 Copilot Cowork Explained with Bas Brekelmans, Software Engineer at Microsoft

Bas Brekelmans is the Microsoft software engineer who started the Microsoft 365 Copilot Cowork project, having previously worked on Copilot Studio, Power Virtual Agents and Dynamics. He walks through Cowork's cloud-only architecture, its use of Anthropic's Sonnet and Opus models, skills and MCP exte

Damian Lewis at BSI on Creating a First Class Microsoft Teams Rooms Experience at Their New London HQ

Damian Lewis leads everything Teams-related at BSI, from Teams Phone to Teams Rooms. He walks through the design and rollout of the meeting room estate at BSI's new London headquarters, The Acre, covering vendor selection, cable-free room design, booking panels, adoption tactics and the operational

Microsoft Teams for Frontline Workers: Market Opportunity and Enterprise Mobility with Spectralink

Microsoft Teams for Frontline Workers: Market Opportunity and Enterprise Mobility with Spectralink

Patrick Watson, Director of Research at Cavell, and Stewart Wright, Business Development Director for Spectralink EMEA, walk through joint research on the size of the frontline worker opportunity and why so many Teams migrations stop at the desk. They cover market sizing by country and vertical, the

Microsoft Teams Queues App Explained — Shared Call History, Copilot, and What's Next

Microsoft Teams Queues App Explained — Shared Call History, Copilot, and What's Next

Sean Gilmour, Principal Lead PM for Advanced Calling Experience at Microsoft, owns call queues, auto attendants, the Queues app and the client side of Teams Phone Extensibility. He walks through why the Queues app was built for "citizen agents", what supervisor and shared call history capabilities n

Inside Novo Nordisk's Microsoft Teams Rooms Journey — Thousands of Rooms and Counting

Inside Novo Nordisk's Microsoft Teams Rooms Journey — Thousands of Rooms and Counting

Christopher Amdi Mark is Senior IT Architect at Novo Nordisk, where he sets global standards for unified communications and meeting rooms across a 72,000-employee pharmaceutical business. He walks through the estate's move from Tandberg and Cisco RoomOS via CVI, through a fast MTR Windows rollout on

Explaining Microsoft Work IQ, Agent Types and the Road to the Frontier Firm in Microsoft 365 Copilot

Explaining Microsoft Work IQ, Agent Types and the Road to the Frontier Firm in Microsoft 365 Copilot

Alev Tamer and Chris Wheeler, both Copilot specialists at Microsoft, unpack what sits behind the current agent terminology — the spectrum from declarative agents to Copilot Studio and pro-code builds in AI Foundry, the frontier firm maturity model, and how Work IQ grounds responses in organisational

How to RFP for Global Microsoft Teams Migration and Managed Services

How to RFP for Global Microsoft Teams Migration and Managed Services

Chris Styczynski owns unified communications and collaboration at global law firm Clifford Chance, covering email, telephony, Teams and meeting rooms for around 8,000 users across 20-plus countries. He walks through the firm's six-lot RFP to move from Cisco on-prem telephony to Teams Phone, from the