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Teams Insider

The Microsoft Teams Insider podcast: Tom Arbuthnot in conversation with Microsoft product leads, enterprise service owners and industry experts on Teams, Microsoft 365, Copilot, meeting rooms and voice. Every episode with video, audio and AI-summarised key insights.

Exploring Teams Phone Mobile: Mobile UCaaS Integration in Enterprise

Exploring Teams Phone Mobile: Mobile UCaaS Integration in Enterprise

Adam Holtby, principal analyst leading workplace transformation research at Omdia, joins Tom Arbuthnot to examine why mobile UCaaS offers such as Teams Phone Mobile and Webex Go have been slower to land than expected. The conversation covers buyer confusion with over-the-top apps, compliance drivers

Copilot and AI in the Legal Sector and Work Transformation - Matt Peers, Global COO, Pinsent Mason

Copilot and AI in the Legal Sector and Work Transformation - Matt Peers, Global COO, Pinsent Mason

Matt Peers is Global COO at Pinsent Masons, a 3,500-person law firm across 28 offices, having previously held CIO and COO roles at a Big Four firm and a Magic Circle law firm. He talks to Tom Arbuthnot about running Copilot as an early adopter, the licence throttling and champion model behind adopti

Thoughts on the Future of Collaboration with Greg Baribault, VP of Product & Portfolio Management, HP

Thoughts on the Future of Collaboration with Greg Baribault, VP of Product & Portfolio Management, HP

Greg Baribault leads product and portfolio management for HP Poly after 26 years at Microsoft spanning Exchange Server, Lync/Skype for Business and Microsoft Teams Rooms. He talks through the evolution of room systems from Lync/Skype Room Systems to Teams Rooms, what the Vyopta acquisition adds to H

Microsoft Teams Queues App with Scott Plette, Partner Group Product Manager - Calling and Premium

Microsoft Teams Queues App with Scott Plette, Partner Group Product Manager - Calling and Premium

Scott Plette, a 27-year Microsoft veteran who owns all Teams calling experiences and part of Teams Premium, explains why the Queues app was built, how supervisors are adopting it ahead of agents, and what is coming next across barge/whisper/monitor, Shifts integration, mobile and shared call history

The Path from PBX to Microsoft Teams Phone with Tom Garland, Global Service Delivery Manager

The Path from PBX to Microsoft Teams Phone with Tom Garland, Global Service Delivery Manager

Tom Garland runs voice operations for Willis Towers Watson, a 120-country insurance and advisory business with just under 30,000 Teams Enterprise Voice users. He walks through nine years of migration from legacy PBX and Skype for Business to Teams Phone, the collapse of a 37-SBC direct routing estat

Mastering Microsoft 365 Change with Ally Ward, M365 Global Service Owner

Mastering Microsoft 365 Change with Ally Ward, M365 Global Service Owner

Ally Ward is M365 Global Service Owner at a large law firm with over 30 years in IT, responsible for the whole Microsoft stack including assessing, triaging and communicating Microsoft 365 change. She walks through her practical pipeline for handling roughly 1,500 Message Center items a year — Power

Copilot Practical Applications and Success Stories with Sarah Miller

Copilot Practical Applications and Success Stories with Sarah Miller

Sarah Miller is Microsoft's UK product marketing manager for Microsoft 365 Copilot, working with organisations on adoption and value realisation. She breaks down what agents actually are, walks through the spectrum from declarative to autonomous agents, shares how Pets at Home is using them across r