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Monthly Update

Microsoft Teams Monthly Update April 2024

Your monthly round-up of everything new in Microsoft Teams for April 2024 — from Message Centre posts and roadmap items to Teams Rooms, Phone and admin changes, with expert commentary on what actually matters for service owners.

Microsoft Teams Monthly Update April 2024

Tom Arbuthnot covers the April 2024 Teams news, led by Microsoft unbundling Teams from Microsoft 365 and Office 365 globally from 1 April, and the Enterprise Connect announcements. Highlights include the new Queues app in Teams Premium, a five nines financially backed Teams Phone SLA, MDEP reaching release to manufacturing, and new Teams Phone Mobile operators.

Chapters

  • Intro and Empowering Cloud updates
  • Teams unbundled from Microsoft 365 globally
  • New licensing and pricing for enterprise, business and frontline
  • Teams Phone five nines SLA
  • Survivable Branch Appliance enhancements
  • Intelligent call recap and recap on mobile
  • New Teams Phone Mobile operators and Operator Connect
  • The new Queues app
  • Voice isolation and AV1 screen sharing
  • Copilot compose box and Teams phone devices
  • MDEP and Teams Rooms announcements
  • BYOD, shared spaces and upcoming events

Key insights

  • From 1 April 2024, net new enterprise customers must buy E1, E3, E5 or Office 365 without Teams.
  • The Microsoft Teams Enterprise add-on is $5.25 per user per month and is only available alongside Microsoft 365.
  • Teams Phone, calling plans and audio conferencing move from four nines to five nines, financially backed.
  • SBA adds user call transfer and forwarding plus rerouting of call queue and auto attendant calls; AudioCodes adds SIP gateway survivability.
  • The Queues app arrives summer 2024 in Teams Premium, also requiring a Teams Phone licence; closed preview is open now.
  • AT&T, Odido, Vodafone and VM O2 join Teams Phone Mobile, with AT&T charging no additional fee.
  • MDEP has reached release to manufacturing on Android 13, with Jabra the first OEM and Yealink following.
  • BYOD rooms need a shared device licence for Pro portal analytics at GA; speaker attribution arrives Q3 2024.

Insights summarised by AI from the episode transcript, reviewed by the Empowering.Cloud team.

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