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Microsoft 365 Message Center and M365 Change Explained with Brian McGough, Principal Program Manager

Microsoft 365 Message Center and M365 Change Explained with Brian McGough, Principal Program Manager

Brian McGough has run Microsoft 365 Message Center since 2018 and leads change communications across the M365, Dynamics, Windows and Intune posting teams.

Decoding Dynamics 365 Contact Center: Microsoft Teams Voice, New AI Agents, and Licensing

Decoding Dynamics 365 Contact Center: Microsoft Teams Voice, New AI Agents, and Licensing

Adam Ball, Co-founder and Vice President at Cloud Revolution and Microsoft MVP, Marcus Schmidt, Principal Program Manager, Dynamics 365 Product Team at Microsoft, and Taimoor Husain, M365 Telco Strategy Manager at Microsoft, discuss the what, why and how of Dynamics 365 Contact Center.

4 Ways to Improve Customer Experience With Landis Contact Center for Microsoft Teams

4 Ways to Improve Customer Experience With Landis Contact Center for Microsoft Teams

Preston Martin, Account Executive, and Paul Martin, Account Executive, at Landis Technologies share four practical ways the Landis Contact Center for Microsoft Teams improves customer experience, with all features available and proven today.

Microsoft 365 AI Workplace Update May 2026

Microsoft 365 AI Workplace Update May 2026

MVP Tom Arbuthnot shares all the latest Microsoft Teams and Copilot news and announcements in less than 15 minutes for May 2026.

Microsoft 365 Agents Explained - Declarative, Copilot Studio, Pro-Code or Skills in Copilot Cowork?

Microsoft 365 Agents Explained - Declarative, Copilot Studio, Pro-Code or Skills in Copilot Cowork?

Graham Hosking, Senior AI Solutions Engineer at Microsoft covering around 54 ISV customers across Europe, unpacks the agent options in the Microsoft stack — from declarative Agent Builder through Copilot Studio to pro-code on Foundry — and explains where the new Skills and Copilot Cowork…

Microsoft Teams Rooms Cloud Video Interop vs. Direct Guest Join vs. Cross-Platform Meetings via SIP

Microsoft Teams Rooms Cloud Video Interop vs. Direct Guest Join vs. Cross-Platform Meetings via SIP

Joining Zoom, Webex, Google Meet or SIP meetings from Microsoft Teams Rooms (MTR)? Marius Nilsen, VP, Office of the CTO at Pexip, breaks down the three types of meeting Interop available and explains what each option means for your organisation.