Networking Preparation
An Expert Briefing on getting the network ready for Teams calls and meetings — bandwidth planning, QoS, media flows, firewall and proxy rules, VPN split tunnelling and pre-deployment assessment.
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Networking Advanced
An Expert Briefing for IT service owners and UC/AV teams digging into the advanced networking that underpins Microsoft Teams and Microsoft 365 - from bandwidth planning and QoS to traffic routing and troubleshooting real-world call quality issues.
Introduction to Frontline Workers in M365
An Expert Briefing on supporting frontline workers with Microsoft 365 — from F1 and F3 licensing and shared device sign-in to Shifts, Walkie Talkie and Viva Connections in Teams.
Teams Phone Devices Introduction
An Expert Briefing walking through the Teams Phone device landscape: certified desk and conference phones, Teams displays, headsets, SIP Gateway for legacy handsets, plus provisioning, firmware and management from the Teams admin center.
Teams SBC / SBA Introduction
An Expert Briefing walking through the role of Session Border Controllers and Survivable Branch Appliances in Microsoft Teams voice — where Direct Routing fits, how SBCs connect Teams to the PSTN and carrier trunks, and how SBAs keep branch sites calling when the connection to Microsoft drops.
Networking Introduction
An Expert Briefing on the networking fundamentals behind Microsoft Teams and Microsoft 365 — bandwidth, latency, jitter and packet loss, QoS, DNS, proxies, and VPN split tunnelling.
Core Phone Policies
An Expert Briefing on the core policies behind Microsoft Teams Phone \u2014 calling and call park policies, caller ID, dial plans, voice routing, emergency calling and voicemail \u2014 and how to assign them sensibly across your users.