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Everything we publish, newest first: briefings, podcast episodes, newsletter issues and monthly updates.

The Path from PBX to Microsoft Teams Phone with Tom Garland, Global Service Delivery Manager

The Path from PBX to Microsoft Teams Phone with Tom Garland, Global Service Delivery Manager

Tom Garland runs voice operations for Willis Towers Watson, a 120-country insurance and advisory business with just under 30,000 Teams Enterprise Voice users.

Mastering Microsoft 365 Change with Ally Ward, M365 Global Service Owner

Mastering Microsoft 365 Change with Ally Ward, M365 Global Service Owner

Ally Ward is M365 Global Service Owner at a large law firm with over 30 years in IT, responsible for the whole Microsoft stack including assessing, triaging and communicating Microsoft 365 change.

Unlocking AI efficiency in Landis Attendant Console and Contact Center for Microsoft Teams

Unlocking AI efficiency in Landis Attendant Console and Contact Center for Microsoft Teams

Preston Martin and Paul Martin of Landis UC Technologies demo practical AI in Attendant Console and Contact Center for Microsoft Teams "lo live transcription, database lookups, an Agent AI Assistant that writes call summaries and action items, and Intelligent Digital Assistants handling queries end…

Set up & Manage Multi-Tenant in Microsoft 365 Deep Dive

Set up & Manage Multi-Tenant in Microsoft 365 Deep Dive

MVP Rolf Tröndle unpacks multi-tenant Microsoft 365 — why conglomerates, mergers, cross-geography compliance and test environments need it, the building blocks involved, and a step-by-step setup demo.

Copilot Practical Applications and Success Stories with Sarah Miller

Copilot Practical Applications and Success Stories with Sarah Miller

Sarah Miller is Microsoft's UK product marketing manager for Microsoft 365 Copilot, working with organisations on adoption and value realisation. She breaks down what agents actually are, walks through the spectrum from declarative to autonomous agents, shares how Pets at Home is using them across…

Understanding Neat App Hub: Features, Functions & Flexibility

Understanding Neat App Hub: Features, Functions & Flexibility

Graham Walsh, Director of Global Technical Sales, Alliances at Neat, walks through App Hub mode — a third option alongside Zoom and Microsoft Teams that turns Neat devices into digital signage, visitor check-in and more, all deployed via Neat Pulse.