Skip to content

Empowering.Cloud

Sign in Join free

Latest

Everything we publish, newest first: briefings, podcast episodes, newsletter issues and monthly updates.

Copilot and Agent Adoption in the Big Four Professional Services Firms

Copilot and Agent Adoption in the Big Four Professional Services Firms

Mo Khalifa, an AI Workforce Specialist at Microsoft covering the Big Four professional services firms, returns to the podcast after a spell at HP Poly and a previous stint in the Teams Rooms business.

From PBX to Microsoft Teams and Voca Contact Centre at the Chartered Institute of Housing

From PBX to Microsoft Teams and Voca Contact Centre at the Chartered Institute of Housing

Richard Sewell, IT Manager at the Chartered Institute of Housing, walks through a decade of telephony change at a 100-user membership body — ISDN30 PBX, hosted VoIP handsets, a third-party UCaaS soft client, and finally Teams Phone with direct routing and AudioCodes Voca for contact centre.

Working from Sea: Virgin Voyages Transforms Remote Work

Working from Sea: Virgin Voyages Transforms Remote Work

Nirmal Saverimuttu, CEO of Virgin Voyages and a 19-year Virgin Group veteran who helped launch Virgin America and Virgin Hotels, joins Michael Levy of Numonix — calling in live from a ship in the Caribbean — to explain how free unlimited Starlink Wi-Fi for crew and passengers made Virgin's "Work…

What Cisco Rooms bring to Microsoft Teams Rooms

What Cisco Rooms bring to Microsoft Teams Rooms

Tom Richards, Senior Director of Strategy and Planning at Cisco and a 25-year Cisco veteran, explains how the Cisco–Microsoft partnership came together and how RoomOS devices deliver full Microsoft Teams Rooms experiences.

Telcos Moving Into AI With Microsoft Teams and Copilot With Rick Garcia

Telcos Moving Into AI With Microsoft Teams and Copilot With Rick Garcia

Rick Garcia, EVP of Product and Marketing at Momentum, explains how a telco with 7,000+ mid-market and enterprise customers is building an AI practice on top of its Teams Phone and connectivity business.

Microsoft Teams and AI Powered Workplace, Perspective From Ignite 2025

Microsoft Teams and AI Powered Workplace, Perspective From Ignite 2025

Recorded live on day two of Ignite 2025, Ilya Bukshteyn, CVP for Teams calling, devices and premium experiences, and Irena Andonova, who leads the Teams devices product team, walk through Microsoft's "secure, simple, smart" framing for Teams.