Tom Arbuthnot

Getting started with the Microsoft Teams PowerShell module: installing and connecting, authenticating safely, and running your first cmdlets to query users, policies and settings.

MVP Zach Bennett, Principal Architect at LoopUp, walks through the new Queues app for Microsoft Teams — call routing options, queue and agent management, reporting, licensing requirements and setup, plus what's on the roadmap and where it still falls short of a true contact centre.

A ground-up look at how Microsoft Teams licensing actually works — from the Microsoft 365 plans that include Teams to the add-ons and standalone SKUs that cover calling, meetings and rooms. Ideal if you're new to the topic or need to sanity-check what your tenant is paying for.

A guided tour of the Microsoft Teams Rooms Pro Management portal — from device inventory and health monitoring to incident tickets, firmware and app updates, room analytics and call quality reporting — plus practical tips for service owners running an estate of rooms at scale.

Merging or divesting tenants? This Expert Briefing walks through moving Teams Phone users between Microsoft 365 tenants - number porting, Calling Plans, Operator Connect and Direct Routing, plus the coexistence gotchas to plan for.

An Expert Briefing on Viva Connections: how the Dashboard, Feed and Resources come together in Teams, what it takes to set up a SharePoint home site, and the licensing, adoption and governance points IT service owners should plan for.

An expert briefing walking through how dynamic emergency calling works in Microsoft Teams — from building out the Location Information Service with subnets, switches and wireless access points, to emergency call routing policies, ELIN gateways and what Kari's Law and RAY BAUM's Act actually require…