Skip to content

Empowering.Cloud

Sign in Join free

Tom Arbuthnot

Microsoft MVP and founder of Empowering.Cloud and ChangePilot. Host of the Teams Insider podcast and author of the M365 Perspective newsletter, covering Microsoft 365, Teams and Copilot for enterprise service owners.

Unlocking AI efficiency in Landis Attendant Console and Contact Center for Microsoft Teams

Unlocking AI efficiency in Landis Attendant Console and Contact Center for Microsoft Teams

Preston Martin and Paul Martin of Landis UC Technologies demo practical AI in Attendant Console and Contact Center for Microsoft Teams "lo live transcription, database lookups, an Agent AI Assistant that writes call summaries and action items, and Intelligent Digital Assistants handling queries end…

Set up & Manage Multi-Tenant in Microsoft 365 Deep Dive

Set up & Manage Multi-Tenant in Microsoft 365 Deep Dive

MVP Rolf Tröndle unpacks multi-tenant Microsoft 365 — why conglomerates, mergers, cross-geography compliance and test environments need it, the building blocks involved, and a step-by-step setup demo.

Copilot Practical Applications and Success Stories with Sarah Miller

Copilot Practical Applications and Success Stories with Sarah Miller

Sarah Miller is Microsoft's UK product marketing manager for Microsoft 365 Copilot, working with organisations on adoption and value realisation. She breaks down what agents actually are, walks through the spectrum from declarative to autonomous agents, shares how Pets at Home is using them across…

Understanding Neat App Hub: Features, Functions & Flexibility

Understanding Neat App Hub: Features, Functions & Flexibility

Graham Walsh, Director of Global Technical Sales, Alliances at Neat, walks through App Hub mode — a third option alongside Zoom and Microsoft Teams that turns Neat devices into digital signage, visitor check-in and more, all deployed via Neat Pulse.

Microsoft Teams Phone and Rooms at Kingfisher, Revolutionising Retail Communications

Microsoft Teams Phone and Rooms at Kingfisher, Revolutionising Retail Communications

Matt Sheldrick is M365 Product Designer at Kingfisher, the multinational DIY retail group behind B&Q, Screwfix, Castorama and Brico Depot, with around 80,000 colleagues and 1,900 stores in a single Microsoft 365 tenant.