Unlocking AI efficiency in Landis Attendant Console and Contact Center for Microsoft Teams
Preston Martin and Paul Martin at Landis UC Technologies, demo real world AI use cases in Landis Attendant Console and Contact Center.
- How Landis is leveraging AI to provide practical tools like transcription and database lookups, empowering agents during customer interactions
- Capabilities of their Agent AI Assistant include automatically generating call summaries and extracting action items
- Demo of Intelligent Digital Assistants, automated AI bots capable of seamless handling of customer queries
- The importance of deploying AI with real value, rather than just following trends
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