Understanding Microsoft Teams Channel Agents: Use Cases, Features, Workflows and Demo

Sandhya Rao, Principal Group Product Manager, Teams Core AI at Microsoft, explains Microsoft Teams channel agents, now in public preview.

What they are today, where they help most, and what is coming next.

• What a channel agent is, how it differs from Copilot, and why grounding to a single channel improves relevance
• Current grounding scope: channel chat history and meeting summaries added to the agent’s knowledge base (files not yet included in preview)
• Q&A in channels and meetings, multiplayer prompting, and human-in-the-loop controls when attendees lack channel access
• Automatic status reports generated on a schedule, with configuration for cadence and timing and an emphasis on posting into the channel for team visibility
• Task management via Planner and channel-first meeting scheduling to keep work, transcripts and recordings in one place
• How Facilitator and channel agents coexist in meetings today, and the longer-term direction for coordinating multiple agents
• Why now is a great time to trial the preview and provide feedback directly to shape the roadmap