The 5 Microsoft Teams Phone User Personas for Deployment Success
The 5 Microsoft Teams Phone User Personas - how many have you met? Thanks to Alistair Pidd for an insightful discussion on the different User personas associated with Microsoft Teams Phone, considering the different requirements for diverse business environments.
Alistair Pidd, Professional Services Director at Pure IP discusses the user 5 personas with Microsoft Teams Phone, exploring specific use cases and strategic approaches to Teams Phone deployment in diverse environments and use cases beyond the knowledge worker.
- 5 Teams Phone Personas: Knowledge Worker, Pre-Agent, Contact Center solutions, Common Area Phones and Frontline Worker
- The Pre-Agent persona and its requirements beyond typical enterprise voice capabilities
- Contact Center complexities and solutions, including advanced integrations and scalable contact center solutions
- The need for shared devices in common areas, manufacturing and frontline worker use cases
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