Microsoft Teams Phone Success at Derby City Council
Kathie Anderson manages the networks and telecoms teams at Derby City Council, joined by Karl Smith (Solution Architect, LoopUp) and Oli Lifely (Head of Sales, Luware).
Luware
Comparing Dynamics 365 Contact Center to Teams Contact Centers with Chris Goodwill
Chris Goodwill, Strategic Partner Manager and Solutions Specialist at Symity, specialises in contact centre solutions across the Microsoft estate. He traces the lineage of Dynamics 365 Contact Center from Customer Care Framework through DCCP, unpicks the licensing and consumption charges, and sets…
Enhancing Efficiency at Century Communities with Microsoft Teams Phone
Craig Cothern, National Director of IT Delivery at US top-10 home builder Century Communities, joins Oli Lifely, Head of Sales at Luware UK, to explain how a distributed sales operation moved from traditional PBX to Skype for Business to Teams Phone, and why native call queues could not deliver the…
The Role of AI in Contact Centers and Regulatory Considerations with Philipp Beck
Philipp Beck, co-founder of Luware and its CEO for 14 years, talks through the company's rebuild from Skype for Business-era on-premises software to a cloud contact centre platform on the Microsoft stack.