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Teams Insider

The Microsoft Teams Insider podcast: Tom Arbuthnot in conversation with Microsoft product leads, enterprise service owners and industry experts on Teams, Microsoft 365, Copilot, meeting rooms and voice. Every episode with video, audio and AI-summarised key insights.

The Future of Converged Communications – Leon Wright, Global Lead at Microsoft

The Future of Converged Communications – Leon Wright, Global Lead at Microsoft

Leon Wright leads Microsoft's Converged Communications practice globally across systems integrators and telcos. He talks to Tom Arbuthnot about how AI is now pulling Teams Phone deals rather than the other way round, how SI and telco roles diverge as workloads commoditise, the merging of the Teams a

Microsoft Teams Desk Phones - AI Features and Roadmap

Microsoft Teams Desk Phones - AI Features and Roadmap

Prashi Badkur leads product management for Teams Phone devices at Microsoft, owning the user experiences on desk phones and working with the OEM and deployment teams. She sets out why demand for physical phones persists, what Copilot and voice control will bring to small-screen devices, and the near

Inside the Microsoft Teams Technology Adoption Program (TAP) - Building in Quality

Inside the Microsoft Teams Technology Adoption Program (TAP) - Building in Quality

Alexander Ivanov is a Senior Product Manager in Microsoft's calling, meetings and devices organisation, where his product is quality and he runs the TAP 100 technology adoption programme for Teams Android devices. He explains how the invitation-only private preview works, what customers commit to, h

Microsoft Teams: From Slack Rival to AI for Work – Jim Gaynor, Directions on Microsoft

Microsoft Teams: From Slack Rival to AI for Work – Jim Gaynor, Directions on Microsoft

Jim Gaynor, Editorial Vice President at Directions on Microsoft, has covered Teams as his analyst beat since its 2017 launch and supported Lync and Office Communications Server before that. He traces the product's path from Slack challenger to pandemic-era scale platform, and explains why the moneti

Understanding AI Assisted Tech and the European Accessibility Act

Understanding AI Assisted Tech and the European Accessibility Act

Neil Milliken, Global Head of Accessibility at Atos and co-host of the AXSChat podcast, has spent 25 years in assistive technology and now owns accessibility policy, compliance and services for the French-headquartered digital transformation group. He explains how AI-era features such as dictation a

Scaling Partner Management of Teams Phone in SMB and Midmarket

Scaling Partner Management of Teams Phone in SMB and Midmarket

Mark Herbert co-founded Call2Teams at Qunifi (acquired by Dstny) and is now launching Haptap Call Manager, a multi-tenant Teams Phone management portal for partners. He talks to Tom Arbuthnot about where the SMB and mid-market Teams Phone opportunity is heading, why the channel struggles to make sma

AI, AV, and the Evolving Role of the Integrator

AI, AV, and the Evolving Role of the Integrator

Dave Hatz is VP of Machine Intelligence at CTI, a large US-based AV integrator and events company, where he leads a team of software developers and business analysts building the firm's AI practice. He traces his route from AV programming and electrical engineering into Microsoft Teams Rooms and AI,