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Teams Insider

The Microsoft Teams Insider podcast: Tom Arbuthnot in conversation with Microsoft product leads, enterprise service owners and industry experts on Teams, Microsoft 365, Copilot, meeting rooms and voice. Every episode with video, audio and AI-summarised key insights.

Microsoft Places in 2026: APIs, Desk Booking, and Copilot Context

Microsoft Places in 2026: APIs, Desk Booking, and Copilot Context

Brennan McReynolds leads product strategy in the Microsoft Places product and engineering group. He reviews what shipped during Places' first full year of general availability — desk booking on maps, check-in signals and the Graph APIs — and sets out the three partner integration patterns and how lo

Microsoft Teams Rooms and Phone Journey at Toyota Financial Services

Microsoft Teams Rooms and Phone Journey at Toyota Financial Services

JT Elliott, Unified Communications and Collaboration Manager at Toyota Financial Services, describes a career that began with courtroom AV and 15 years at 7-Eleven before landing in a Microsoft-centric collaboration role. He walks through refreshing over 300 Microsoft Teams Rooms on Logitech hardwar

Scaling Microsoft Copilot Adoption 22,000 Diverse Users at Centrica

Scaling Microsoft Copilot Adoption 22,000 Diverse Users at Centrica

Bill Compton, Head of Digital Adoption at Centrica, has spent nearly 30 years at the energy group and now runs adoption for a 22,000-strong workforce split roughly evenly between knowledge workers, call centre agents and field engineers. He walks through building a 535-strong digital champions netwo

Copilot and Agent Adoption in the Big Four Professional Services Firms

Copilot and Agent Adoption in the Big Four Professional Services Firms

Mo Khalifa, an AI Workforce Specialist at Microsoft covering the Big Four professional services firms, returns to the podcast after a spell at HP Poly and a previous stint in the Teams Rooms business. He covers how these highly regulated, multi-member-firm organisations are approaching Copilot rollo

From PBX to Microsoft Teams and Voca Contact Centre at the Chartered Institute of Housing

From PBX to Microsoft Teams and Voca Contact Centre at the Chartered Institute of Housing

Richard Sewell, IT Manager at the Chartered Institute of Housing, walks through a decade of telephony change at a 100-user membership body — ISDN30 PBX, hosted VoIP handsets, a third-party UCaaS soft client, and finally Teams Phone with direct routing and AudioCodes Voca for contact centre. He is ca

Working from Sea: Virgin Voyages Transforms Remote Work

Working from Sea: Virgin Voyages Transforms Remote Work

Nirmal Saverimuttu, CEO of Virgin Voyages and a 19-year Virgin Group veteran who helped launch Virgin America and Virgin Hotels, joins Michael Levy of Numonix — calling in live from a ship in the Caribbean — to explain how free unlimited Starlink Wi-Fi for crew and passengers made Virgin's "Work fro

What Cisco Rooms bring to Microsoft Teams Rooms

What Cisco Rooms bring to Microsoft Teams Rooms

Tom Richards, Senior Director of Strategy and Planning at Cisco and a 25-year Cisco veteran, explains how the Cisco–Microsoft partnership came together and how RoomOS devices deliver full Microsoft Teams Rooms experiences. The conversation covers containerised Android inside RoomOS, dual management