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Teams Insider

The Microsoft Teams Insider podcast: Tom Arbuthnot in conversation with Microsoft product leads, enterprise service owners and industry experts on Teams, Microsoft 365, Copilot, meeting rooms and voice. Every episode with video, audio and AI-summarised key insights.

Modern Work Transformation Trends: AI, BYOD, and the Long Tail of PBX with Tim Banting

Modern Work Transformation Trends: AI, BYOD, and the Long Tail of PBX with Tim Banting

Tim Banting, Practice Leader for Digital Workplace at Omdia, shares market data on where UC spending is actually going. The conversation covers the surprisingly durable on-premises PBX install base, multi-vendor sprawl and shadow IT, whether AI features can command a price premium, and the shift fro

The Role of AI in Contact Centers and Regulatory Considerations with Philipp Beck

The Role of AI in Contact Centers and Regulatory Considerations with Philipp Beck

Philipp Beck, co-founder of Luware and its CEO for 14 years, talks through the company's rebuild from Skype for Business-era on-premises software to a cloud contact centre platform on the Microsoft stack. The conversation covers omnichannel feature velocity, the reality of achieving SOC 2 Type 2, Po

Complex Voice Strategies for Global Organisations

Complex Voice Strategies for Global Organisations

Zach Bennett, Principal Architect at LoopUp, works with global organisations migrating from disparate legacy PBX estates to Teams Phone. He and Tom Arbuthnot dig into the awkward end of Teams voice: closed telephony markets like the UAE and China, LATAM porting lead times, keeping legacy Cisco voice

Microsoft Teams Rooms in a Global Digital Workplace

Microsoft Teams Rooms in a Global Digital Workplace

Mark Licinio runs video conferencing and Teams devices within BP's Digital Workplace team, alongside global print and digital signage. He talks through BP's move from Skype for Business and a legacy Poly estate to native Microsoft Teams Rooms across roughly 1,600 rooms, the room blueprints and OEM s

The Role of AI in Microsoft Teams Phone and Modern Work, Real-world Thoughts with Rohan Milne

The Role of AI in Microsoft Teams Phone and Modern Work, Real-world Thoughts with Rohan Milne

Rohan Milne is CEO and founder of Switch Connect, an Australian Operator Connect provider that also runs a wholesale/distribution business and consults to MSPs adding Teams Phone. He and Tom Arbuthnot cover shared calling's impact on carrier margin models, why voice expertise still decides Teams Pho

The Importance of Standards & Room Design with Microsoft Teams Rooms with Greg Jeffreys

The Importance of Standards & Room Design with Microsoft Teams Rooms with Greg Jeffreys

Greg Jeffreys is a specialist AV consultant, co-owner of projected display manufacturer Visual Displays and a long-standing contributor to AVIXA's standards leadership, having led or co-written several of the standards used in meeting room design. He talks to Tom Arbuthnot about why room design and

Migrating to Teams Phone Real-World Experience & Dealing with the Pace of Microsoft 365 Change

Migrating to Teams Phone Real-World Experience & Dealing with the Pace of Microsoft 365 Change

Damian Lewis is a digital workplace specialist at a global enterprise where he owns Teams telephony, Microsoft Teams Rooms and the weekly Message Center review board. He shares hard-won lessons from migrating legacy telephony to Teams Phone across regions, the realities of number porting and operato