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Teams Insider

The Microsoft Teams Insider podcast: Tom Arbuthnot in conversation with Microsoft product leads, enterprise service owners and industry experts on Teams, Microsoft 365, Copilot, meeting rooms and voice. Every episode with video, audio and AI-summarised key insights.

Microsoft Places Updates Explained: Desk Booking, Room Booking and AI with Martin Boam, Microsoft

Microsoft Places Updates Explained: Desk Booking, Room Booking and AI with Martin Boam, Microsoft

Martin Boam, an Architect in Microsoft's Field and Partner Centre of Excellence, walks through the current state of Microsoft Places, covering the April 2025 licensing changes, room and desk booking demos, Wi-Fi-based work location, the new admin portal and where Copilot and Work IQ fit in. He also

Dynamics 365 Contact Center Explained with Alpana Bajaj, at Microsoft

Dynamics 365 Contact Center Explained with Alpana Bajaj, at Microsoft

Alpana Bajaj leads the growth and product charter for Dynamics 365 Contact Center and Conversation AI at Microsoft, having worked on the product since its omnichannel and customer service days. She decodes how the standalone, CRM-agnostic contact centre is built, what the five out-of-the-box AI agen

Why Microsoft Is Quietly Winning with Enterprise AI with Rishi Kumar, Logitech

Why Microsoft Is Quietly Winning with Enterprise AI with Rishi Kumar, Logitech

Rishi Kumar, Director of Alliances and Go-to-Market at Logitech, owns the company's Microsoft partnership across co-innovation, co-marketing and co-sales. Recorded live at Commsverse, he sets out why Microsoft's enterprise-first AI approach is pulling ahead of the frontier labs, and where edge compu

Craig Durr, The Collab Collective: Why the Device Market Forecast Dropped From 6% to 3%

Craig Durr, The Collab Collective: Why the Device Market Forecast Dropped From 6% to 3%

Craig Durr, Chief Analyst and Founder at The Collab Collective and a former group video product lead at Polycom/Poly, walks through his annual five-year video conferencing device forecast and explains why he has cut the compound annual growth rate from around 6% to just under 3%. The conversation co

Microsoft Teams Phone and Recording - API Integrations, Automations - Ben Richardson at SmartSearch

Microsoft Teams Phone and Recording - API Integrations, Automations - Ben Richardson at SmartSearch

Ben Richardson, Infrastructure Engineer at anti-money laundering and identity verification platform SmartSearch, joins Andy Whiteside, VP of Sales at Numonix, to explain how a 200-person business replaced an end-of-life on-premises call recorder with cloud recording for Microsoft Teams. The conversa

How Microsoft, Zoom, and Cisco Are Approaching AI Differently With Kevin Kieller, enableUC

How Microsoft, Zoom, and Cisco Are Approaching AI Differently With Kevin Kieller, enableUC

Kevin Kieller, co-founder and lead analyst at enableUC, splits his time between enterprise consulting and advising vendors on competitive positioning. He compares how Microsoft, Zoom and Cisco are each approaching AI, and where pricing, data context and agentic hype are heading next.

Microsoft Scout Explained: Microsoft's OpenClaw-based AI Autopilot Agent That Works for You 24/7

Microsoft Scout Explained: Microsoft's OpenClaw-based AI Autopilot Agent That Works for You 24/7

Michel Bouman leads Microsoft's AI-Powered Workplace business across EMEA, India and Southeast Asia, and has spent eight to nine weeks running Microsoft Scout, the OpenClaw-based desktop autopilot announced at Build. He walks through how he onboarded his agent "Red" to run inbox triage, calendar man