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Teams Insider

The Microsoft Teams Insider podcast: Tom Arbuthnot in conversation with Microsoft product leads, enterprise service owners and industry experts on Teams, Microsoft 365, Copilot, meeting rooms and voice. Every episode with video, audio and AI-summarised key insights.

Dynamics 365 Contact Center Explained with Alan Ross, Partner Group PM Manager

Dynamics 365 Contact Center Explained with Alan Ross, Partner Group PM Manager

Alan Ross leads the product management team behind Dynamics 365 Contact Center in Microsoft's Dynamics engineering group. He unpacks how the new standalone SKU replaces the Digital Contact Center Platform messaging, how it decouples from Dynamics 365 Customer Service, where Copilot fits for agents a

Neat and Shure’s Integration: What is the Benefit to Customers?

Neat and Shure’s Integration: What is the Benefit to Customers?

Sherri Pipala, Senior Director of Global Alliances at Neat, and Tyler Troutman of Shure's strategic market development team join Tom Arbuthnot on location at Shure's London office to explain how the two vendors' co-engineering work lets Shure microphone and DSP systems plug into Neat's Android-based

Shawn Harry's Journey Deploying Microsoft UC in Big & Complex Customers

Shawn Harry's Journey Deploying Microsoft UC in Big & Complex Customers

Shawn Harry is an independent Microsoft 365 solutions architect who has worked in the unified communications space since the Exchange 5.5 and OCS days, delivering large Teams deployments for finance, legal and public sector clients. He talks with Tom Arbuthnot about why cloud UC projects are harder

Support Timelines for Android Teams Rooms and Phones - a Customer Perspective

Support Timelines for Android Teams Rooms and Phones - a Customer Perspective

Dan Hall is Global IT Collaboration Solution Owner at a large global manufacturing organisation, running Teams for voice, meetings and rooms after moving off an on-premises Avaya PBX. He shares the practical fallout of Microsoft's deprecation of a messaging service that breaks incoming call notifica

Understanding Teams SIP Gateway with Chandranshu Singh, Senior Product Manager

Understanding Teams SIP Gateway with Chandranshu Singh, Senior Product Manager

Chandranshu Singh, Senior Product Manager for Microsoft Teams SIP Gateway, joined the team before the service went GA in December 2021. He explains how SIP Gateway grew from basic call handling on legacy IP phones into a core part of the Teams Phone story covering DECT, analogue gateways and overhea

DERTOUR Tour Operator and Travel Agency on Microsoft Teams and Enhancing Customer Experience

DERTOUR Tour Operator and Travel Agency on Microsoft Teams and Enhancing Customer Experience

Gunnar Meyer, Head of IT Service Delivery at DERTOUR Suisse — part of Germany's DERTOUR group and the REWE group, and one of Europe's largest tour operators — talks through the move off Avaya to Microsoft Teams voice and the four-year deployment of Landis Contact Center. Recorded live at Commsverse

Lessons from BT's Large Scale Microsoft Teams Rooms Deployment

Lessons from BT's Large Scale Microsoft Teams Rooms Deployment

James Robinson spent 12 years at BT, finishing as head of audiovisual and office technology, and has now set up his own consultancy, AVenture Audio Visual. He walks through BT's move from one of the UK's largest Skype for Business on-premises estates to roughly 1,200 Microsoft Teams Rooms and Surfac