Microsoft Teams Pro Management Portal AI: What’s Possible Today and Roadmap

Microsoft’s Alvin Tsou, Product Manager at Microsoft, and Andrew George, Principal Engineering Manager at Microsoft, explain the new AI assistant in the Teams Pro Management Portal and where it’s heading.

• Why a specialist AI assistant for Teams device management adds value over generalist copilots
• Current capabilities: knowledge‑grounded answers and the Data Analyst for inventory and estate questions
• Handling scale: context limits, consistency, and maths accuracy, plus shaping and validating data
• Teaching the assistant industry shorthand and evolving naming across devices and groups
• Time awareness and evaluation: tools, guardrails, and prompt tuning to keep answers correct and consistent
• Documentation quality and clear citations to build trust and audibility
• Roadmap: usage data insights and agentic workflows, with transparent permissions and RBAC controls
• Enterprise considerations: autonomy levels, audit logs, and designing safe, deterministic action paths

Thanks to Alvin and Andrew for their valuable insights.