Expert Briefing

Microsoft Teams Contact Center Options - Level 100

MVP Zach Bennett, Principal Architect at LoopUp, walks through the new Queues app for Microsoft Teams — call routing options, queue and agent management, reporting, licensing requirements and setup, plus what's on the roadmap and where it still falls short of a true contact centre.

Microsoft 365 Copilot Super App, Passkeys Enforcement & More: Top Enterprise Changes

In the first episode of our new format, Tom Arbuthnot (Empowering.Cloud) and Rolf (Change Cockpit) break down the biggest Microsoft 365 enterprise changes you need to know about

Microsoft Copilot Cowork Explained by Microsoft Experts - Use Cases, Pricing and Best Practices

Microsoft 365 Copilot Cowork hit GA on 16 June 2026, turning Copilot from assistant into digital colleague. Alev Tamer (Microsoft) and Femke Cornelissen (Wortell, MVP) cover the new models including Cowork 1, DLP and sensitivity label support, plugins, skills management and how Cowork differs from…

Microsoft 365 Release Options Explained: Frontier, Standard, Deferred - From the Product Team

Jim Barber, Brian McGough, and Gobinder (Micky) Saini from the Microsoft Change Communications team, along with MVP Michael Blumenthal, unpack how Microsoft 365 change management is being fundamentally redesigned

Microsoft Teams Contact Center Options - Level 100

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Microsoft 365 Copilot Super App, Passkeys Enforcement & More: Top Enterprise Changes

Microsoft Copilot Cowork Explained by Microsoft Experts - Use Cases, Pricing and Best Practices

Microsoft 365 Release Options Explained: Frontier, Standard, Deferred - From the Product Team

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