Expert Briefing

Call Queues, Auto Attendants and Resource Accounts

A practical walk through Teams Phone call routing: how resource accounts underpin call queues and auto attendants, the licensing and phone number options to get right, and the configuration choices that keep callers moving to the right person.

Microsoft 365 Copilot Super App, Passkeys Enforcement & More: Top Enterprise Changes

In the first episode of our new format, Tom Arbuthnot (Empowering.Cloud) and Rolf (Change Cockpit) break down the biggest Microsoft 365 enterprise changes you need to know about

Microsoft Copilot Cowork Explained by Microsoft Experts - Use Cases, Pricing and Best Practices

Microsoft 365 Copilot Cowork hit GA on 16 June 2026, turning Copilot from assistant into digital colleague. Alev Tamer (Microsoft) and Femke Cornelissen (Wortell, MVP) cover the new models including Cowork 1, DLP and sensitivity label support, plugins, skills management and how Cowork differs from…

Microsoft 365 Release Options Explained: Frontier, Standard, Deferred - From the Product Team

Jim Barber, Brian McGough, and Gobinder (Micky) Saini from the Microsoft Change Communications team, along with MVP Michael Blumenthal, unpack how Microsoft 365 change management is being fundamentally redesigned

Call Queues, Auto Attendants and Resource Accounts

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Microsoft 365 Copilot Super App, Passkeys Enforcement & More: Top Enterprise Changes

Microsoft Copilot Cowork Explained by Microsoft Experts - Use Cases, Pricing and Best Practices

Microsoft 365 Release Options Explained: Frontier, Standard, Deferred - From the Product Team

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