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Expert Briefing

Microsoft Teams Call Queues and Auto Attendants (Voice Apps)

An Expert Briefing on Microsoft Teams voice apps: how call queues and auto attendants are built, licensed with resource accounts, routed to agents, and configured for holidays, overflow and reporting.

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Microsoft 365 Copilot Super App, Passkeys Enforcement & More: Top Enterprise Changes

Microsoft 365 Copilot Super App, Passkeys Enforcement & More: Top Enterprise Changes

In the first episode of our new format, Tom Arbuthnot (Empowering.Cloud) and Rolf (Change Cockpit) break down the biggest Microsoft 365 enterprise changes you need to know about

Microsoft Copilot Cowork Explained by Microsoft Experts - Use Cases, Pricing and Best Practices

Microsoft Copilot Cowork Explained by Microsoft Experts - Use Cases, Pricing and Best Practices

Microsoft 365 Copilot Cowork hit GA on 16 June 2026, turning Copilot from assistant into digital colleague. Alev Tamer (Microsoft) and Femke Cornelissen (Wortell, MVP) cover the new models including Cowork 1, DLP and sensitivity label support, plugins, skills management and how Cowork differs from…

Microsoft 365 Release Options Explained: Frontier, Standard, Deferred - From the Product Team

Microsoft 365 Release Options Explained: Frontier, Standard, Deferred - From the Product Team

Jim Barber, Brian McGough, and Gobinder (Micky) Saini from the Microsoft Change Communications team, along with MVP Michael Blumenthal, unpack how Microsoft 365 change management is being fundamentally redesigned

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