Luware Nimbus Microsoft Teams Contact Center 2025 Roadmap Revealed
Luware's Markus Weisbrod (Nimbus Product Manager) and Martina Willig (Head of Presales) unpack the 2025 Nimbus roadmap: AI virtual customer assistants, agent coaching, omnichannel and parallel task handling, outbound calling workflows and richer customer journey reporting on one Teams-native…
Markus Weisbrod, Nimbus Product Manager and Martina Willig, Head of Presales at Luware, delve into Luware Nimbus and their ambitious Roadmap for 2025, focusing on AI integration, omnichannel support, improved reporting, and operational efficiency.
- One Platform for a consistent customer experience across small teams and large contact centers
- AI enhancements in customer interactions include virtual customer assistants and agent coaching.
- Innovative use cases, including outbound calling workflows, parallel task handling for different modalities and comprehensive customer journey tracking
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