Customer and Agent Assist AI Demos in Landis Teams Contact Center and Attendant Console

Preston Martin and Shannon Martin, Account Executives at Landis, demo practical AI for their Microsoft Teams Contact Centres and Attendant Console.

• Three levels of AI in the customer-facing Digital IVR: intent-based smart routing, FAQ answers grounded in approved knowledge, and full interactive voice agent actions such as ticket creation and order lookups
• Agent Assist in the Attendant Console: suggested transfer, documentation suggestions during live calls, call summaries and callback reminders
• Agent checklists and live call scoring to improve quality, consistency and coaching
• Post‑call actions via webhooks, enabling updates to CRM and weekly trend insights

Find out more at: https://landistechnologies.com/