Contact Center Options for Microsoft Teams - Native vs Connect vs Extend vs Unify

Alistair Pidd, Professional Services Director, at Pure-IP discusses contact center strategies for Microsoft Teams

• How to assess contact center requirements and timelines before choosing a solution
• Leveraging Microsoft Teams queues and native capabilities for internal workflows
• Understanding the Connect, Extend, and Unify models for Teams contact centers
• The integration approach - building a cloud-based voice network that connects multiple platforms
• Mixing and matching solutions to meet different departmental needs without platform lock-in

Thanks to Pure IP for their continued support of Empowering.Cloud.