Tom Arbuthnot

An Expert Briefing walkthrough of Microsoft's network connectivity test tool - how to run it, what the latency, jitter and packet loss results tell you, and how to use the findings to troubleshoot Teams call quality and Microsoft 365 performance.

A practical walk through Teams Phone call routing: how resource accounts underpin call queues and auto attendants, the licensing and phone number options to get right, and the configuration choices that keep callers moving to the right person.

Where does per-user Call Analytics end and the Call Quality Dashboard begin? This Expert Briefing walks through both tools in Microsoft Teams \u2014 troubleshooting a single poor call, spotting tenant-wide trends in jitter, packet loss and round-trip time, and using the Power BI templates to turn…

An Expert Briefing on getting Microsoft Teams devices right day to day \ Teams Rooms, phones, panels and displays ///// covering provisioning, sign-in, configuration profiles, firmware updates and health monitoring from the Teams admin centre.

A practical walkthrough of phone number management for Teams Phone — how numbers are acquired, assigned and released across Microsoft Calling Plans and Operator Connect, plus porting orders, emergency addresses and the day-to-day admin tasks service owners handle in the Teams admin centre.

An Expert Briefing on how Microsoft 365 Groups sit behind every team — covering membership, lifecycle, naming and expiration policies, and the governance decisions IT service owners need to get right.

An Expert Briefing walkthrough of the analytics available to Teams admins and end users \u2014 from usage and activity reporting in the Teams admin centre to the insights people can see about their own meetings, calls and collaboration habits.