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Tom Arbuthnot

Microsoft MVP and founder of Empowering.Cloud and ChangePilot. Host of the Teams Insider podcast and author of the M365 Perspective newsletter, covering Microsoft 365, Teams and Copilot for enterprise service owners.

Choosing a Microsoft Teams Contact Center and AudioCodes Voca Conversational Interaction Center Features and Use Cases

Choosing a Microsoft Teams Contact Center and AudioCodes Voca Conversational Interaction Center Features and Use Cases

Tom Arbuthnot's whitepaper examines where Teams Call Queues and Auto Attendants stop and a certified contact center starts, then details AudioCodes Voca Conversational Interaction Center features, five differentiators and real-world customer references.

From Microsoft to SOFTEL: Aaron Steele's Teams Journey

From Microsoft to SOFTEL: Aaron Steele's Teams Journey

Aaron Steele, UC Practice Lead at SOFTEL, spent 13 years at Microsoft across MCS, the CXP/CAPE quality programmes and the Teams product group before moving into the partner world.

Truly Cloud Native SBCs and voice services with Mark Cobbold at Ribbon

Truly Cloud Native SBCs and voice services with Mark Cobbold at Ribbon

Mark Cobbold, Vice President of Product Management at Ribbon, draws on a career spanning Bell Northern Research, Nortel and Genband to explain how voice networks are moving from physical and virtualised deployments to genuinely cloud-native architectures.

Deploying Teams Rooms and Teams Phone in Finance

Deploying Teams Rooms and Teams Phone in Finance

Charles Mason heads up the digital workplace function at TP ICAP, the world's leading inter-dealer broker, covering Microsoft 365, device management, enterprise voice and AV across 28 countries and around 60 offices.

Deploying Landis Microsoft Teams Attendant Console in 103 seconds - Live Install and Demo

Deploying Landis Microsoft Teams Attendant Console in 103 seconds - Live Install and Demo

Shannon Martin, Account Executive at Landis, installs the Landis Attendant Console on Tom's tenant in 103 seconds, then walks through one-click blind, safe and consult transfers, presence visibility and Teams compatibility.