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White Paper

5 Reasons On-Premises Telephony Remains Key, even when moving to UCaaS

5 Reasons On-Premises Telephony Remains Key, even when moving to UCaaS

Tom Arbuthnot's whitepaper, supported by Ribbon, sets out five scenarios where on-premises telephony connectivity still matters, from analogue devices to contact centres, as organisations move to Microsoft Teams, Webex, Zoom and other UCaaS platforms. Free PDF download.

Choosing a Microsoft Teams Contact Center and AudioCodes Voca Conversational Interaction Center Features and Use Cases

Choosing a Microsoft Teams Contact Center and AudioCodes Voca Conversational Interaction Center Features and Use Cases

Tom Arbuthnot's whitepaper examines where Teams Call Queues and Auto Attendants stop and a certified contact center starts, then details AudioCodes Voca Conversational Interaction Center features, five differentiators and real-world customer references.