Expert Briefing

An expert briefing on bringing PSTN calling to Microsoft Teams via Direct Routing - how session border controllers, SIP trunks and carriers fit together, and where Direct Routing as a Service takes the SBC estate off your hands.

Calls to numbers no longer assigned to a user or resource account don't have to hit a dead end. This Expert Briefing walks through unassigned number treatments in Microsoft Teams — routing orphaned DDIs to an auto attendant, a resource account or a recorded announcement, and keeping the rules in…

Part two of our Expert Briefing on Teams analytics: where to find the numbers that matter, from Teams admin centre usage reports and the Call Quality Dashboard to Power BI templates and Graph reporting APIs — and how to turn them into decisions on adoption and call quality.

An Expert Briefing on bringing Microsoft Teams Rooms into your live event workflow — how MTR devices can join and present in Teams live events and town halls, what's supported, where the gaps are, and the practical room and production considerations for AV teams.

An Expert Briefing walkthrough of the Microsoft Viva employee experience suite "" what each module covers, from Connections and Engage to Learning, Insights and Goals "" plus what service owners need to weigh up on licensing, rollout and adoption.

An Expert Briefing walking through Operator Connect in Microsoft Teams: selecting a carrier from the gallery in Teams admin center, granting consent, acquiring and assigning phone numbers, applying voice policies, and how it compares with Calling Plans and Direct Routing.

An introduction to the ways you can add PSTN calling to Microsoft Teams - from Microsoft Calling Plans and Operator Connect to Direct Routing and Teams Phone Mobile - plus the licensing, connectivity and migration questions to weigh up before you pick a path.