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Expert Briefing

Microsoft Places in 2026: APIs, Desk Booking, and Copilot Context

Microsoft Places in 2026: APIs, Desk Booking, and Copilot Context

Brennan McReynolds, Product Strategy Lead for Microsoft Places, at Microsoft, shares what changed during Places’ first full year in general availability and what is coming next as hybrid work patterns continue to shift.

AI Voice Agents with Azure Communication Services

AI Voice Agents with Azure Communication Services

Sean Keegan, Developer Evangelist for Azure Communication Services at Microsoft, explores communication APIs and building AI-powered voice solutions with Tom Morgan, Microsoft MVP and Software Engineer at Cloud Interact.

Microsoft 365 Copilot Agents, Features and Control - Deep Dive with Rolf Tröndle

Microsoft 365 Copilot Agents, Features and Control - Deep Dive with Rolf Tröndle

Rolf Tröndle walks through what’s new with Microsoft 365 Copilot, taking us from Wave 0 to Wave 2, then demos the built‑in agents and the controls you need to run them safely.

Contact Center Options for Microsoft Teams - Native vs Connect vs Extend vs Unify

Contact Center Options for Microsoft Teams - Native vs Connect vs Extend vs Unify

Alistair Pidd, Professional Services Director, at Pure-IP discusses contact center strategies for Microsoft Teams

Customer and Agent Assist AI Demos in Landis Teams Contact Center and Attendant Console

Customer and Agent Assist AI Demos in Landis Teams Contact Center and Attendant Console

Preston Martin and Shannon Martin, Account Executives at Landis, demo practical AI for their Microsoft Teams Contact Centres and Attendant Console

Microsoft Teams Pro Management Portal AI: What’s Possible Today and Roadmap

Microsoft Teams Pro Management Portal AI: What’s Possible Today and Roadmap

Microsoft’s Alvin Tsou, Product Manager at Microsoft, and Andrew George, Principal Engineering Manager at Microsoft, explain the new AI assistant in the Teams Pro Management Portal and where it’s heading.

Understanding Microsoft Teams Channel Agents: Use Cases, Features, Workflows and Demo

Understanding Microsoft Teams Channel Agents: Use Cases, Features, Workflows and Demo

Sandhya Rao, Principal Group Product Manager, Teams Core AI at Microsoft, explains Microsoft Teams channel agents, now in public preview.