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Microsoft Teams Voice Agents and Unify Integration, What is Possible?

Microsoft Teams Voice Agents and Unify Integration, What is Possible?

Gidi Adlersberg, Voca CIC Business Line Manager at AudioCodes, on the new Microsoft Teams Voice Agent Certification Program - what Teams Phone Agent does in the box, what the Unify integration model rests on, and where certified partners extend it.

From PBX to Microsoft Teams and Voca Contact Centre at the Chartered Institute of Housing

From PBX to Microsoft Teams and Voca Contact Centre at the Chartered Institute of Housing

Richard Sewell, IT Manager at the Chartered Institute of Housing, walks through a decade of telephony change at a 100-user membership body — ISDN30 PBX, hosted VoIP handsets, a third-party UCaaS soft client, and finally Teams Phone with direct routing and AudioCodes Voca for contact centre.

Operators Driving Customer Success - Colt and AudioCodes Live Platform strategic partnership

Operators Driving Customer Success - Colt and AudioCodes Live Platform strategic partnership

David Renfree, Manager of UC Sales Specialists at Colt Technology Services, and Jason Wyatt, EMEA Marketing Director at AudioCodes, explain how Colt built its Direct Routing, Operator Connect and multi-UC voice services on the AudioCodes Live Platform.

Teams Phone Theme Parks and Attractions Globally

Teams Phone Theme Parks and Attractions Globally

Paul Cornish, UC Architect at Merlin Entertainments, walks through a decade-long voice journey across roughly 140 theme parks, hotels and attractions worldwide — from OCS and Lync with on-premises Ribbon gateways to Teams Phone with cloud PSTN.

AudioCodes CEO Shabtai Adlersberg - The AudioCodes journey, Hardware to SaaS to AI

AudioCodes CEO Shabtai Adlersberg - The AudioCodes journey, Hardware to SaaS to AI

Shabtai Adlersberg, co-founder, CEO and President of AudioCodes, traces the company's 31-year climb from voice algorithms and DSP chipsets to gateways, SBCs, managed services and now conversational AI.