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Queues App

Mastering Microsoft Teams Queues app - Use Cases and Walkthrough

Emily Kirby George, Senior Product Manager, Microsoft Teams Calling and Microsoft MVP Zach Bennett give an in-depth overview of the Queues App for Microsoft Teams.

Mastering Microsoft Teams Queues app - Use Cases and Walkthrough

Emily Kirby George, Senior Product Manager, Microsoft Teams Calling and Microsoft MVP Zach Bennett give an in-depth overview of the Queues App for Microsoft Teams.

  • Recent enhancements in the Queues App: real-time analytics, opt-in/out features, and management tools
  •  Demo of monitor, whisper, and barge
  • Administrative processes for deploying and managing call queues effectively within organisations.
  • Customer use cases, including healthcare applications and integration with physical Teams phones.

Thanks to Zach and Emily for their valuable insights

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