Latest

How Microsoft's exam and certification process actually works — from choosing the right role-based path and booking your test, to what happens on exam day, renewals and keeping credentials current.

An expert briefing on the two policy areas that shape every Teams call: calling policies that control forwarding, delegation, call groups and voicemail, and dial plans that normalise what users dial into numbers Teams can route.

An Expert Briefing on Communication Credits: what they fund across Teams Phone and audio conferencing, from toll-free numbers and international dialling to pay-as-you-go overage, plus how to set up billing, auto-recharge and keep balances topped up.

Three routes to the PSTN in Microsoft Teams, one decision. This Expert Briefing weighs Calling Plans, Operator Connect and Direct Routing on cost, control, licensing and deployment effort, so you can pick the model that fits your estate.

An Expert Briefing on managing phone numbers in Teams Phone – from acquiring and porting numbers to assigning them to users, resource accounts and voice apps across Calling Plans, Operator Connect and Direct Routing.

An expert briefing on getting emergency calling right in Microsoft Teams Phone: dynamic and static emergency addresses, Location Information Services, PSAP routing, security desk notifications, and what Kari's Law and Ray Baum's Act mean for your deployment.

An Expert Briefing on running large-scale live events in Microsoft 365 — from choosing between Teams town halls, webinars and live events, to production setup, presenter roles, streaming quality and the attendee experience.