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An Expert Briefing walking through the Microsoft Teams devices landscape \u2013 from Teams Rooms systems and panels to desk phones and peripherals \u2013 covering certification, licensing tiers and day-to-day management for the people who own the estate.

An Expert Briefing on the contact centre choices available to Teams voice owners inative Teams Phone queues, the Connect, Extend and Power certification models, and how to weigh integration depth, licensing and routing needs before committing to a vendor.

A back-to-basics Expert Briefing on the building blocks of Microsoft 365: how the subscription suite fits together, where Office 365 ends and Microsoft 365 begins, and the licensing, identity and service concepts every IT service owner needs straight.

A back-to-basics Expert Briefing on Microsoft Teams: how chat, channels, meetings and calling fit together, where Teams sits in the wider Microsoft 365 stack, and what service owners need to understand before rolling it out or expanding its use.

An expert briefing on moving enterprise telephony to Microsoft Teams Phone: weighing Direct Routing, Operator Connect and Calling Plans, planning number porting and dial plans, handling analogue and contact centre edge cases, and phasing cutover so users stay productive.

An expert briefing on bringing PSTN calling to Microsoft Teams via Direct Routing - how session border controllers, SIP trunks and carriers fit together, and where Direct Routing as a Service takes the SBC estate off your hands.

Calls to numbers no longer assigned to a user or resource account don't have to hit a dead end. This Expert Briefing walks through unassigned number treatments in Microsoft Teams — routing orphaned DDIs to an auto attendant, a resource account or a recorded announcement, and keeping the rules in…