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Tom Arbuthnot

Microsoft MVP and founder of Empowering.Cloud and ChangePilot. Host of the Teams Insider podcast and author of the M365 Perspective newsletter, covering Microsoft 365, Teams and Copilot for enterprise service owners.

Microsoft Teams Impact on Telephony, Patrick Watson, Head of Research Cavell

Microsoft Teams Impact on Telephony, Patrick Watson, Head of Research Cavell

Patrick Watson, Head of Research at Cavell, brings hard market data to the question of how Microsoft Teams has reshaped business telephony. He covers Direct Routing versus Operator Connect adoption, the collapse in DDI concurrency, Teams Phone licensing white space, and why CCaaS pricing has stayed…

Reinventing Workplace Collaboration with AI

Reinventing Workplace Collaboration with AI

Mo Khalifa, Microsoft Alliance Manager at HP Poly and newly minted MVP, joins Kimberley Tee of Lenovo's EMEA Smart Collaboration team for a two-OEM view of the meeting room market.

Copilot Usage Reports

Copilot Usage Reports

An Expert Briefing on tracking Microsoft 365 Copilot adoption: where usage data lives across the admin centre and the Viva Insights Copilot Dashboard, which metrics matter, and how to report progress to the business.

Teams Private Line

Teams Private Line

Teams Private Line gives a user a second, direct phone number that bypasses delegates, forwarding and shared line settings. Our Expert Briefing covers how it works, licensing and Teams Phone number assignment, and where it fits for executives and their assistants.

Key Considerations for Greenfield Workspaces, Pardeep Gill, Senior Enterprise Architect

Key Considerations for Greenfield Workspaces, Pardeep Gill, Senior Enterprise Architect

Pardeep Gill is a Senior Enterprise Architect at a global legal firm with 25 years in technology, including 14 years at a global investment bank. He talks through the technology requirements for greenfield office builds — how IT works with architects and facilities, removing user friction from…

The Need for Meeting Interop with Pexip CEO Trond Johannessen

The Need for Meeting Interop with Pexip CEO Trond Johannessen

Trond Johannessen, CEO of Pexip since May 2022 and a former McKinsey strategy consultant, sets out how the company positions itself as a complementary layer to Teams, Zoom, Google Meet and Webex rather than a competitor.