Tom Arbuthnot

An Expert Briefing on the day-to-day realities of running Teams Phone: number management, voice and calling policies, Calling Plans versus Operator Connect and Direct Routing, auto attendants and call queues, plus the admin centre and PowerShell tasks that keep calling healthy.

A practical walk through app governance in Microsoft Teams: where app permission and setup policies live in the Teams admin center, how app centric management changes who gets what, and how to handle third-party and custom app requests without becoming the bottleneck.

An Expert Briefing on Teams messaging policies: how chat and channel features such as editing, deleting, read receipts, Giphy and priority notifications are controlled, and how policies are created and assigned to users in the Teams admin center.

An Expert Briefing on the practicalities of creating and managing teams in Microsoft Teams — from team types, templates and membership to ownership, channels and the governance guardrails that keep sprawl in check.

An expert briefing on the Microsoft Teams Network Planner: how to model sites, personas and usage patterns to estimate bandwidth needs and check network readiness before a Teams rollout.

An Expert Briefing on Role Based Access Control in Microsoft Teams dash; how granular admin roles let you delegate Teams management safely, what each role can and can't do, and how to move away from over-privileged Global Admin accounts.

How to use Teams update policies to manage who gets Public Preview and Targeted Release features first, and how to build a validation ring that spots breaking changes before your wider user base does.