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Tom Arbuthnnot

Microsoft 365 Copilot Agents, Features and Control - Deep Dive with Rolf Tröndle

Microsoft 365 Copilot Agents, Features and Control - Deep Dive with Rolf Tröndle

Rolf Tröndle walks through what’s new with Microsoft 365 Copilot, taking us from Wave 0 to Wave 2, then demos the built‑in agents and the controls you need to run them safely.

Contact Center Options for Microsoft Teams - Native vs Connect vs Extend vs Unify

Contact Center Options for Microsoft Teams - Native vs Connect vs Extend vs Unify

Alistair Pidd, Professional Services Director, at Pure-IP discusses contact center strategies for Microsoft Teams

Customer and Agent Assist AI Demos in Landis Teams Contact Center and Attendant Console

Customer and Agent Assist AI Demos in Landis Teams Contact Center and Attendant Console

Preston Martin and Shannon Martin, Account Executives at Landis, demo practical AI for their Microsoft Teams Contact Centres and Attendant Console

Microsoft Teams Pro Management Portal AI: What’s Possible Today and Roadmap

Microsoft Teams Pro Management Portal AI: What’s Possible Today and Roadmap

Microsoft’s Alvin Tsou, Product Manager at Microsoft, and Andrew George, Principal Engineering Manager at Microsoft, explain the new AI assistant in the Teams Pro Management Portal and where it’s heading.

Understanding Microsoft Teams Channel Agents: Use Cases, Features, Workflows and Demo

Understanding Microsoft Teams Channel Agents: Use Cases, Features, Workflows and Demo

Sandhya Rao, Principal Group Product Manager, Teams Core AI at Microsoft, explains Microsoft Teams channel agents, now in public preview.

Copilot Agents, No-Code to Pro-Code Options - Paolo Pialorsi, Senior Developer Advocate at Microsoft

Copilot Agents, No-Code to Pro-Code Options - Paolo Pialorsi, Senior Developer Advocate at Microsoft

Tom Morgan speaks with Paolo Pialorsi, Senior Developer Advocate at Microsoft, to demystify Microsoft 365 Copilot agents and how to choose the right build path for each scenario.

AudioCodes Voca is Teams Unify Certified – discussing AI, Azure, and Smarter Contact Centres

AudioCodes Voca is Teams Unify Certified – discussing AI, Azure, and Smarter Contact Centres

Gidi Adlersberg, Voca Business Line Manager at AudioCodes, unpacks the evolutions of Voca CIC, now one of only five Microsoft Unify-certified Contact Centres.