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Expert Briefing

Dynamics 365 Contact Center Explained: Features, Licensing and Use Cases

Dynamics 365 Contact Center Explained: Features, Licensing and Use Cases

MVP Chris Goodwill traces Dynamics 365 Contact Center from its Dynamics CRM roots to today's Azure Communication Services-powered omnichannel platform — covering licensing, deployment, AI-driven self-service and insights, plus how Lenovo and Virgin Money are using it.

Microsoft Teams Monthly Update January 2025

Microsoft Teams Monthly Update January 2025

MVP Tom Arbuthnot rounds up January's Microsoft Teams news in under 15 minutes: SMS in Teams Calling Plans for the US and Canada, the new website chat widget, transcription on by default for new tenants, shareable Meeting Recap links, mandatory Android device updates and the AOSP move, extra MTR…

What organisations best fit Microsoft Teams Phone?

What organisations best fit Microsoft Teams Phone?

MVP and Teams Phone Architect Mark Vale on where Teams Phone genuinely fits ow app app, SLAs, SBA improvements, Operator Connect carriers, fax and door entry, and mid-market adoption.

Microsoft Teams Monthly Update December 2024

Microsoft Teams Monthly Update December 2024

Our December 2024 round-up of everything new in Microsoft Teams, with the Empowering.Cloud team walking through the latest meetings, calling, chat and admin updates rolling out this month.

Microsoft Places Deep Dive - Real-World Deployment, Features and Licensing

Microsoft Places Deep Dive - Real-World Deployment, Features and Licensing

Chris Fitzsimmons and Nathan Chapman, hands-on since the early previews, unpack how Microsoft Places works in the real world - location cards, desk and room booking, in-office day coordination, workplace analytics and the licensing you'll need.

All the Microsoft Ignite 2024 announcements in 36 minutes

All the Microsoft Ignite 2024 announcements in 36 minutes

Microsoft MVP Rolf Tröndle condenses the entire Microsoft Ignite 2024 news cycle into 36 minutes — the Copilot, Teams, Microsoft 365 and security announcements that actually matter to service owners, and what they mean for your roadmap.

Microsoft Teams Transcription and Compliance Controls

Microsoft Teams Transcription and Compliance Controls

An Expert Briefing on the admin side of Microsoft Teams transcription: where the policy switches live, who can start and stop a transcript, how meeting recordings and transcripts are retained and surfaced to eDiscovery, and the consent and privacy questions IT service owners need answered before…