Expert Briefing

An Expert Briefing on making sense of Microsoft Teams licensing — from Microsoft 365 E3 and E5 entitlements to Teams Phone, Audio Conferencing, Teams Premium and Teams Rooms plans, plus the add-ons and prerequisites service owners need to get right before rollout.

What Teams actually needs from your network: bandwidth per call and meeting scenario, the UDP ports and protocols to open, media flow paths, split-tunnelling for VPN users and the Microsoft 365 endpoint categories to prioritise.

How Microsoft's exam and certification process actually works — from choosing the right role-based path and booking your test, to what happens on exam day, renewals and keeping credentials current.

An expert briefing on the two policy areas that shape every Teams call: calling policies that control forwarding, delegation, call groups and voicemail, and dial plans that normalise what users dial into numbers Teams can route.

An Expert Briefing on Communication Credits: what they fund across Teams Phone and audio conferencing, from toll-free numbers and international dialling to pay-as-you-go overage, plus how to set up billing, auto-recharge and keep balances topped up.

Three routes to the PSTN in Microsoft Teams, one decision. This Expert Briefing weighs Calling Plans, Operator Connect and Direct Routing on cost, control, licensing and deployment effort, so you can pick the model that fits your estate.

An Expert Briefing on managing phone numbers in Teams Phone – from acquiring and porting numbers to assigning them to users, resource accounts and voice apps across Calling Plans, Operator Connect and Direct Routing.